For the last half-decade, Alicia Kim has helped grow businesses, startups and nonprofit organizations through the development and implementation of excellent customer care practices and platforms. In addition to her role as a director of customer care, Alicia has launched two of her own companies – built around outstanding customer engagement. Whether launching a business or looking to elevate your current operations, Alicia is here to guide your efforts. She works closely with each client—from the executive team to junior staff—to ensure complete alignment, thorough understanding, and proper valuation from the top-down. She is open to short-term and long-term projects.